Refund Policy

Placeholder — not yet a real policy. Replace this before you start selling.

Note that EU consumers have a statutory 14-day right of withdrawal on distance sales that you cannot contract out of — build your wording around it.

Return window

How many days from delivery someone has to tell you they want to return.

Condition of returned items

Unworn, unwashed, tags attached, original packaging.

How to start a return

Who to email and what to include.

Who pays return postage

Yours or theirs, and the return address.

Refunds

How long a refund takes once the item is back, and how the money is returned.

Exchanges

Whether you exchange sizes, and how.

Faulty or incorrect items

What you do if something arrives damaged or is the wrong item.

Non-returnable items

Anything excluded, for example gift cards.