FAQ
Yes, we ship worldwide from our fulfilment warehouse in Asia. The countries we deliver to are shown at checkout, and the full detail is on our Shipping page.
Orders ship within two weeks of being placed, then take a further 7–10 business days in transit, depending on the destination. A tracking number is emailed to you as soon as your order is dispatched.
Shipping is free to most countries on Drop 01. Some destinations further afield, including Latin America, Africa and the Middle East, have a flat €5 shipping fee. You will see the exact cost at checkout before any payment is taken.
Orders are sent from our warehouse in Asia, so depending on your country, import VAT, duties or a handling fee may be charged when the parcel arrives. These are set by the destination country, are not included in the price at checkout, and are usually collected by the carrier on delivery.
It is almost always sitting in spam or promotions. The confirmation goes to the address entered at checkout, so it is worth checking that for typos too.
If it is nowhere, email cruxclimbingstudio@gmail.com and we will resend it.
They are cut oversized: wide through the thigh and knee, holding their volume all the way down without tapering at the ankle. The waist is elastic with a drawcord, so there is room to adjust.
There is a size guide on the product page, next to the size buttons, with total length and waist width in centimetres for S through XL. If you are between sizes, go by those measurements - the drawcord gives you room either way.
You have 14 days from the day your order arrives to return it, and you do not need to give a reason.
Items must come back unworn, unwashed, with all original tags and packaging. Return shipping is paid by the customer. Once we have the item, you are refunded to your original payment method within 14 days.
Email cruxclimbingstudio@gmail.com to start a return. The full detail is in our terms.
97% ripstop nylon and 3% elastane, with a soft garment-dyed wash finish.
Machine wash at 30 degrees with similar colours. Do not bleach, do not tumble dry, hang dry. If you need to iron, use the lowest setting, inside out. Do not dry clean.
Email cruxclimbingstudio@gmail.com and we will come back to you as soon as we can.